Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at tinymonuments.design@gmail.com.

If your return is approved, we will provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

Returns sent without first requesting a return will not be accepted.

Returns should be sent to:

Ajla Costovic

Germaniastraße 12

Munich

Germany

You can always contact us for any return-related questions at tinymonuments.design@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.

Exchanges

The fastest way to receive a different item is to return the item you have and place a new order once your return has been accepted.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

To be eligible for a return under the EU cooling-off period, the item must be in the same condition that you received it, unused, undamaged, and in its original packaging. Proof of purchase is also required.

Non-Returnable Items

Custom-made, personalized, or made-to-order items cannot be returned unless they arrive damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at tinymonuments.design@gmail.com.